{"version":"1.0","provider_name":"CloudFabrix Blog - Leading AIOps Platform for IT Operations","provider_url":"https:\/\/roboticdata.ai\/rdablog","author_name":"Tejo Prayaga","author_url":"https:\/\/roboticdata.ai\/rdablog\/author\/tejo-prayaga\/","title":"How Knowledge Mining can help Service Desk Personnel Modernize Incident Response in Cisco Environments - CloudFabrix Blog - Leading AIOps Platform for IT Operations","type":"rich","width":600,"height":338,"html":"<blockquote class=\"wp-embedded-content\" data-secret=\"eRAPnZ6gDe\"><a href=\"https:\/\/roboticdata.ai\/rdablog\/aiops\/incident-response-knowledge-mining\/\">How Knowledge Mining can help Service Desk Personnel Modernize Incident Response in Cisco Environments<\/a><\/blockquote><iframe sandbox=\"allow-scripts\" security=\"restricted\" src=\"https:\/\/roboticdata.ai\/rdablog\/aiops\/incident-response-knowledge-mining\/embed\/#?secret=eRAPnZ6gDe\" width=\"600\" height=\"338\" title=\"&#8220;How Knowledge Mining can help Service Desk Personnel Modernize Incident Response in Cisco Environments&#8221; &#8212; CloudFabrix Blog - Leading AIOps Platform for IT Operations\" data-secret=\"eRAPnZ6gDe\" frameborder=\"0\" marginwidth=\"0\" marginheight=\"0\" scrolling=\"no\" class=\"wp-embedded-content\"><\/iframe><script type=\"text\/javascript\">\n\/* <![CDATA[ *\/\n\/*! This file is auto-generated *\/\n!function(d,l){\"use strict\";l.querySelector&&d.addEventListener&&\"undefined\"!=typeof URL&&(d.wp=d.wp||{},d.wp.receiveEmbedMessage||(d.wp.receiveEmbedMessage=function(e){var t=e.data;if((t||t.secret||t.message||t.value)&&!\/[^a-zA-Z0-9]\/.test(t.secret)){for(var s,r,n,a=l.querySelectorAll('iframe[data-secret=\"'+t.secret+'\"]'),o=l.querySelectorAll('blockquote[data-secret=\"'+t.secret+'\"]'),c=new RegExp(\"^https?:$\",\"i\"),i=0;i<o.length;i++)o[i].style.display=\"none\";for(i=0;i<a.length;i++)s=a[i],e.source===s.contentWindow&&(s.removeAttribute(\"style\"),\"height\"===t.message?(1e3<(r=parseInt(t.value,10))?r=1e3:~~r<200&&(r=200),s.height=r):\"link\"===t.message&&(r=new URL(s.getAttribute(\"src\")),n=new URL(t.value),c.test(n.protocol))&&n.host===r.host&&l.activeElement===s&&(d.top.location.href=t.value))}},d.addEventListener(\"message\",d.wp.receiveEmbedMessage,!1),l.addEventListener(\"DOMContentLoaded\",function(){for(var e,t,s=l.querySelectorAll(\"iframe.wp-embedded-content\"),r=0;r<s.length;r++)(t=(e=s[r]).getAttribute(\"data-secret\"))||(t=Math.random().toString(36).substring(2,12),e.src+=\"#?secret=\"+t,e.setAttribute(\"data-secret\",t)),e.contentWindow.postMessage({message:\"ready\",secret:t},\"*\")},!1)))}(window,document);\n\/* ]]> *\/\n<\/script>\n","thumbnail_url":"https:\/\/roboticdata.ai\/rdablog\/wp-content\/uploads\/2019\/11\/cloudfabrix-incident-rooms.png","thumbnail_width":800,"thumbnail_height":533,"description":"How IT service desk, NOC engineers and IT operations personnel can leverage knowledge mining to provide effective incident response to handle tickets involving TAC cases, security advisories, field notices, CVEs, RMA, defects, bugs etc."}